Refund and Returns Policy

Last updated: 6 September 2026

At The Inkbound Bookshop, every order is selected, produced or packed with care. If something is not right, please contact us and we will help you find the appropriate solution.

Your Right to Cancel an Online Order

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must contact us within 14 days of delivery at summon@inkboundsociety.com .

Please include your order number, the items you wish to return and a clear statement confirming that you want to cancel or return those items.

After notifying us, you must return the goods within 14 days. We will provide the correct return instructions and return address. Please do not send products directly to a Printify manufacturer or fulfilment partner unless we specifically instruct you to do so.

Change-of-Mind Returns

Eligible change-of-mind returns must be:

• Returned in their original condition
• Unworn, unused and unwashed
• Free from marks, odours, pet hair or other damage
• Returned with any original labels or packaging, where possible
• Accompanied by the order number or proof of purchase

You may inspect an item as you would in a physical shop. However, you may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary to inspect its nature, characteristics and function.

Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for the cost of returning the item.

Original standard delivery charges will be refunded where required by applicable consumer law. If you selected a more expensive or expedited delivery option, the additional delivery cost may not be refundable.

We recommend using a tracked postal service and keeping proof of postage. The Inkbound Bookshop cannot accept responsibility for a return that is lost before reaching the designated return address.

Items That Cannot Be Returned for Change of Mind

The 14-day cooling-off right may not apply to:

• Products that have been clearly personalised or made to your individual specifications
• Digital products after supply has begun with your prior express consent and acknowledgement, where applicable
• Sealed hygiene-sensitive products after the seal has been broken, where the legal hygiene exception applies
• Other products excluded from the cancellation right by applicable law

A standard product being produced or printed after an order is placed does not, by itself, mean that it is personalised.

These exclusions do not remove your rights where an item is faulty, damaged, misdescribed or incorrect.

Damaged, Faulty, Incorrect or Missing Items

Please inspect your order when it arrives. Contact us as soon as possible if an item is:

• Damaged on arrival
• Faulty
• Materially different from its description
• Incorrect
• Missing from the shipment

Email summon@inkboundsociety.com with:

• Your order number
• A description of the problem
• Clear photographs of the affected item
• Photographs of the packaging and shipping label, if damaged

Please keep the item and all packaging until we have reviewed the issue. Depending on the circumstances and your statutory rights, the appropriate remedy may include a repair, replacement, price reduction or refund.

When goods are confirmed to be faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs where a return is required.

Minor Variations in Print-on-Demand Products

Some merchandise is produced individually by Printify fulfilment partners. Minor variations in print placement or colour may occur between production runs and different screens can display colours differently.

This does not affect your legal rights. Significant printing errors, manufacturing faults, incorrect products and damage should be reported to us using the process above.

Size and Fit

Please consult the size guide on the product page before ordering clothing. An unsuitable size may still qualify for a change-of-mind return where the statutory cancellation right applies.

Items must remain unworn, unwashed and in their original condition to be eligible for resale.

Exchanges

We do not currently process direct exchanges through the online store. The quickest way to obtain another item or size is to return the eligible original item and place a new order.

Refunds

Once a return is received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. Although we process refunds promptly, your bank or payment provider may require additional time before the money appears in your account.

Where permitted by law, we may wait until the returned goods have arrived or until you provide evidence that they have been sent back, whichever happens first.

Cancelled Orders

Contact us immediately if you want to cancel an order before dispatch. We will try to stop it, but cancellation cannot be guaranteed once processing or fulfilment has begun.

If the order has already been dispatched or entered production, the standard returns process and any applicable legal exceptions will apply.

Returned-to-Sender Orders

Customers are responsible for supplying a complete and accurate delivery address.

If an order is returned because the address was incorrect, incomplete, inaccessible or unclaimed, we will contact you after receiving it. Additional shipping charges may apply if you ask us to send it again.

Gift Cards

Gift-card refunds and cancellations are subject to applicable consumer law and any statutory gift-voucher requirements.

Your Statutory Rights

Nothing in this policy limits or excludes any rights available to you under Irish or applicable European consumer law.

Contact Us

For returns, refunds or problems with an order, contact:

The Inkbound Bookshop
Email: summon@inkboundsociety.com

Please include your order number so we can locate your purchase quickly.